Senin, 04 Oktober 2010

50 pertanyaan yang paling sering ditanyakan

Masih dalam rangka menambah wawasan dalam persiapan mencari kerja, lebih khusus persiapan interview kerja. Setelah kemarin ada 8 tips wawancara kerja. Maka, kali ini ada 50 pertanyaan yang paling sering ditanyakan pada saat interview kerja. Silakan disimak, semoga bermanfaat.

  1. Tell me about yourself: The most often asked question in interviews. You need to have a short statement prepared in your mind. Be careful that it does not sound rehearsed. Limit it to work-related items unless instructed otherwise. Talk about things you have done and jobs you have held that relate to the position you are interviewing for. Start with the item farthest back and work up to the present.
  2. Why did you leave your last job? Stay positive regardless of the circumstances. Never refer to a major problem with management and never speak ill of supervisors, co-workers or the organization. If you do, you will be the one looking bad. Keep smiling and talk about leaving for a positive reason such as an opportunity, a chance to do something special or other forward-looking reasons.
  3. What experience do you have in this field? Speak about specifics that relate to the position you are applying for. If you do not have specific experience, get as close as you can.
  4. Do you consider yourself successful? You should always answer yes and briefly explain why. A good explanation is that you have set goals, and you have met some and are on track to achieve the others.
  5. What do co-workers say about you? Be prepared with a quote or two from co-workers. Either a specific statement or a paraphrase will work. Jill Clark, a co-worker at Smith Company, always said I was the hardest workers she had ever known. It is as powerful as Jill having said it at the interview herself.
  6. What do you know about this organization? This question is one reason to do some research on the organization before the interview. Find out where they have been and where they are going. What are the current issues and who are the major players?
  7. What have you done to improve your knowledge in the last year? Try to include improvement activities that relate to the job. A wide variety of activities can be mentioned as positive self-improvement. Have some good ones handy to mention.
  8. Are you applying for other jobs? Be honest but do not spend a lot of time in this area. Keep the focus on this job and what you can do for this organization. Anything else is a distraction.
  9. Why do you want to work for this organization? This may take some thought and certainly, should be based on the research you have done on the organization. Sincerity is extremely important here and will easily be sensed. Relate it to your long-term career goals.
  10. Do you know anyone who works for us? Be aware of the policy on relatives working for the organization. This can affect your answer even though they asked about friends not relatives. Be careful to mention a friend only if they are well thought of.
  11. What kind of salary do you need? A loaded question. A nasty little game that you will probably lose if you answer first. So, do not answer it. Instead, say something like, That's a tough question. Can you tell me the range for this position? In most cases, the interviewer, taken off guard, will tell you. If not, say that it can depend on the details of the job. Then give a wide range.
  12. Are you a team player? You are, of course, a team player. Be sure to have examples ready. Specifics that show you often perform for the good of the team rather than for yourself are good evidence of your team attitude. Do not brag, just say it in a matter-of-fact tone. This is a key point.
  13. How long would you expect to work for us if hired? Specifics here are not good. Something like this should work: I'd like it to be a long time. Or As long as we both feel I'm doing a good job.
  14. Have you ever had to fire anyone? How did you feel about that? This is serious. Do not make light of it or in any way seem like you like to fire people. At the same time, you will do it when it is the right thing to do. When it comes to the organization versus the individual who has created a harmful situation, you will protect the organization. Remember firing is not the same as layoff or reduction in force.
  15. What is your philosophy towards work? The interviewer is not looking for a long or flowery dissertation here. Do you have strong feelings that the job gets done? Yes. That's the type of answer that works best here. Short and positive, showing a benefit to the organization.
  16. If you had enough money to retire right now, would you? Answer yes if you would. But since you need to work, this is the type of work you prefer. Do not say yes if you do not mean it.
  17. Have you ever been asked to leave a position? If you have not, say no. If you have, be honest, brief and avoid saying negative things about the people or organization involved.
  18. Explain how you would be an asset to this organization You should be anxious for this question. It gives you a chance to highlight your best points as they relate to the position being discussed. Give a little advance thought to this relationship.
  19. Why should we hire you? Point out how your assets meet what the organization needs. Do not mention any other candidates to make a comparison.
  20. Tell me about a suggestion you have made Have a good one ready. Be sure and use a suggestion that was accepted and was then considered successful. One related to the type of work applied for is a real plus.
  21. What irritates you about co-workers? This is a trap question. Think real hard but fail to come up with anything that irritates you. A short statement that you seem to get along with folks is great.
  22. What is your greatest strength? Numerous answers are good, just stay positive. A few good examples: Your ability to prioritize, Your problem-solving skills, Your ability to work under pressure, Your ability to focus on projects, Your professional expertise, Your leadership skills, Your positive attitude
  23. Tell me about your dream job. Stay away from a specific job. You cannot win. If you say the job you are contending for is it, you strain credibility. If you say another job is it, you plant the suspicion that you will be dissatisfied with this position if hired. The best is to stay genetic and say something like: A job where I love the work, like the people, can contribute and can't wait to get to work.
  24. Why do you think you would do well at this job? Give several reasons and include skills, experience and interest.
  25. What are you looking for in a job? See answer # 23
  26. What kind of person would you refuse to work with? Do not be trivial. It would take disloyalty to the organization, violence or lawbreaking to get you to object. Minor objections will label you as a whiner.
  27. What is more important to you: the money or the work? Money is always important, but the work is the most important. There is no better answer.
  28. What would your previous supervisor say your strongest point is? There are numerous good possibilities: Loyalty, Energy, Positive attitude, Leadership, Team player, Expertise, Initiative, Patience, Hard work, Creativity, Problem solver
  29. Tell me about a problem you had with a supervisor Biggest trap of all. This is a test to see if you will speak ill of your boss. If you fall for it and tell about a problem with a former boss, you may well below the interview right there. Stay positive and develop a poor memory about any trouble with a supervisor.
  30. What has disappointed you about a job? Don't get trivial or negative. Safe areas are few but can include: Not enough of a challenge. You were laid off in a reduction Company did not win a contract, which would have given you more responsibility.
  31. Tell me about your ability to work under pressure. You may say that you thrive under certain types of pressure. Give an example that relates to the type of position applied for.
  32. Do your skills match this job or another job more closely? Probably this one. Do not give fuel to the suspicion that you may want another job more than this one.
  33. What motivates you to do your best on the job? This is a personal trait that only you can say, but good examples are: Challenge, Achievement, Recognition
  34. Are you willing to work overtime? Nights? Weekends? This is up to you. Be totally honest.
  35. How would you know you were successful on this job? Several ways are good measures: You set high standards for yourself and meet them. Your outcomes are a success.Your boss tell you that you are successful
  36. Would you be willing to relocate if required? You should be clear on this with your family prior to the interview if you think there is a chance it may come up. Do not say yes just to get the job if the real answer is no. This can create a lot of problems later on in your career. Be honest at this point and save yourself future grief.
  37. Are you willing to put the interests of the organization ahead ofyour own? This is a straight loyalty and dedication question. Do not worry about the deep ethical and philosophical implications. Just say yes.
  38. Describe your management style. Try to avoid labels. Some of the more common labels, like progressive, salesman or consensus, can have several meanings or descriptions depending on which management expert you listen to. The situational style is safe, because it says you will manage according to the situation, instead of one size fits all.
  39. What have you learned from mistakes on the job? Here you have to come up with something or you strain credibility. Make it small, well intentioned mistake with a positive lesson learned. An example would be working too far ahead of colleagues on a project and thus throwing coordination off.
  40. Do you have any blind spots? Trick question. If you know about blind spots, they are no longer blind spots. Do not reveal any personal areas of concern here. Let them do their own discovery on your bad points. Do not hand it to them.
  41. If you were hiring a person for this job, what would you look for? Be careful to mention traits that are needed and that you have.
  42. Do you think you are overqualified for this position? Regardless of your qualifications, state that you are very well qualified for the position.
  43. How do you propose to compensate for your lack of experience? First, if you have experience that the interviewer does not know about, bring that up: Then, point out (if true) that you are a hard working quick learner.
  44. What qualities do you look for in a boss? Be generic and positive. Safe qualities are knowledgeable, a sense of humor, fair, loyal to subordinates and holder of high standards. All bosses think they have these traits.
  45. Tell me about a time when you helped resolve a dispute betweenothers. Pick a specific incident. Concentrate on your problem solving technique and not the dispute you settled.
  46. What position do you prefer on a team working on a project? Be honest. If you are comfortable in different roles, point that out.
  47. Describe your work ethic. Emphasize benefits to the organization. Things like, determination to get the job done and work hard but enjoy your work are good.
  48. What has been your biggest professional disappointment? Be sure that you refer to something that was beyond your control. Show acceptance and no negative feelings.
  49. Tell me about the most fun you have had on the job. Talk about having fun by accomplishing something for the organization.
  50. Do you have any questions for me? Always have some questions prepared. Questions prepared where you will be an asset to the organization are good. How soon will I be able to be productive? and What type of projects will I be able to assist on? are examples.

(Excerpted from the book The Accelerated Job Search by Wayne D. Ford, Ph.D, published by The Management Advantage, Inc.)


Jumat, 01 Oktober 2010

Memulai Bisnis Penjualan Helm Sepeda Motor

Sepeda motor merupakan salah satu alat transportasi yang cukup familiar dan sering digunakan oleh masyarakat Indonesia, salah satunya di daerah Jogja. Masyarakat Jogja lebih memilih sepeda motor sebagai penunjang mobilitas sehari-hari karena dirasa cukup efektif dimana nilai ekonomisnya dan juga kondisi jalan raya yang tidak terlalu lebar. Setiap tahun pengguna sepeda motor di Jogja semakin mengalami peningkatan yang cukup signifikan. Bertambahnya pendatang, baik yang menetap atau hanya tinggal sementara, menjadi salah satu faktor meningkatnya sepeda motor.Hal ini tentunya memberi konsekuensi terhadap semakin meningkatnya terjadinya kecelakaan sehingga salah satu sarana untuk mengurangi hal tersebut adalah diberlakukannya kewajiban untuk menggunakan helm sebagai perlengkapan berkendara.

Anton Budi, salah satu pedagang helm di daerah Kotabaru yang merupakan pusat penjualan helm di Jogja. Sejak kecil Anton sudah akrab dengan helm karena orangtuanya merupakan pioner pedagang helm di Kotabaru, Jogja, pada tahun 1980-an. Setamat sekolah menengah atas, Anton memutuskan untuk menikah usia muda. Karena tidak mempunyai pendapatan, ayahnya memberikan modal untuk berdagang helm sendiri mulai dari nol.

Dengan uang Rp15 juta, dia memulai usaha ini untuk membuat kios semi permanen dan membeli helm. Modal yang ada hanya cukup untuk menyediakan helm dengan beberapa jenis saja karena usaha penjualan helm termasuk  modal tinggi.

Helm yang dijual di kiosnya saat ini berbeda jenisnya dengan jenis helm ketika saat awal memulai usaha, hal ini kaitannya dengan diberlakukannya peraturan penggunaan helm standar. Jenis-jenis helm uang dijual Anton saat ini yaitu:

-     Half face, standar biasa dengan kaca

-     Full face atau teropong, dengan pelindung mulut (=cakil)

-     Double face, paduan antara half face dan full face

-     Cross, untuk olahraga motocross

-     Anak-anak

Selain menjual helm, Anton juga menyediakan jasa perbaikan helm dan penggantian kaca helm serta menjual pernik-pernik pengendara sepeda motor seperti kaos tangan, masker dan slayer.

Helm-helm ini diperoleh dari berbagai produsen merek helm di Jakarta. Akan tetapi dengan semakin banyaknya permintaan helm, sekarang banyak ditemui agen atau distributor-distributor helm di Jogja sehingga tidak perlu mengambil ke produsen di Jakarta.

Pada awalnya, untuk pedagang pemula harus mendatangi produsen/distributor untuk mengenalkan diri dan memberikan keterangan tempat usahanya. Pedagang diminta membayar kontan kepada produsen atau distributor untuk mendapatkan helm-helm tersebut.

Setelah melihat perkembangan usaha dan tingkat kepercayaan mulai bagus, biasanya distributor mau melayani pembelian dengan cara pembayaran tempo. Hampir 70% ditributor menerapkan pembayaran tempo. Harga dari masing-masing agen bervariasi, pada item-item tertentu harga lebih mahal dari agen lainnya atau sebaliknya bisa lebih murah.

Peralatan dalam penjualan helm sebenarnya tidak banyak, hanya alat untuk membersihkan helm saat dipajang di rak karena terkena debu jalan. Kecuali untuk jasa perbaikan helm dan penggantian kaca helm, dibutuhkan alat-alat seperti tang, obeng, gunting, lem, pisau potong dan sejenisnya. Sedangkan untuk pengankutan dari gudang ke kios menggunakan mobil box.

Selama menjalankan usaha penjualan helm, ada poin-poin pada umumnya yang menurut Anton perlu diperhatikannya, yaitu item produk lengkap sehingga calon konsumen memiliki banyak pilihan.

Poin kedua, harga bersaing karena tingkat persaingan di daerah Kotabaru cukup tinggi sedangkan kualitas produk pada umumnya sama karena diperoleh dari sumber yang sama. Yang ketiga, pelayanan yang baik terhadap konsumen sehngga mereka mau melakukan transaksi. Hal-hal yang dikerjakan pada usaha penjualan helm tidaklah rumit sebagaimana usaha perdagangan lainnya. Begitu calon konsumen datang, mereka akan melihat-lihat display untuk mencari helm yang mereka minati

Karyawan bagian penjualan akan menunjukkan harga dan alternatif jenis produk lainnya. Setelah calon konsumen cocok dengan helm yang ditawarkan, biasanya calon konsumen akan mengajukan penawaran. Pada saat itu, karyawan akan berkonsultasi dengan pemilik berapa harga minimal sehingga helm bisa dilepas ke konsumen.

Di Jogja, Kelurahan Kotabaru dikenal merupakan tempat penjualan helm sepeda motor. Di sepanjang jalan Abu Bakar Ali terdapat 8-9 penjual helm dengan menggunakan kios semi permanen berbentuk tenda terbuka seperti tenda yang biasa digunakan untuk hajatan di luar ruangan dengan rangka besi, tidak terkecuali kios helm milik Anton Budi.

Bagian belakang tenda menempel pada pagar bangunan dan pada sisi tersebut diletakkan rak-rak kayu sebagai tempat memajang helm. Sedangkan pernik-pernik lainnya yang dijual hanya digantung pada rangka-rangka tenda.

Manajemen

Dalam menjalankan usahanya, Anton dibantu oleh 6 orang karyawan. Di bagian penjualan dan servis ada 3 orang karyawan yang bertugas melayani calon pembeli dan menangani servis atau ganti kaca helm. Tiga orang sisanya bertugas di bagian bongkar muat yang bekerja pada saat bongkar muat barang ketika hendak mulai aktivitas penjualan di pagi hari dan mengangkut dari gudang ke kios serta di malam hari bongkar muat untuk dibawa dari kios ke gudang. Tak jarang pula, Anton dan keluarganya terjun langsung melayani calon pembeli.

Pemasaran

Pada perkembangannya, helm bukan lagi semata-mata perlengkapan keselamatan dalam berkendara, tetapi sudah mengarah ke fashion. Banyak produk-produk helm sekarang yang didesain sedemikian rupa sehingga menarik minat pembeli, terutama kalangan anak muda. Sebenarnya, konsumen merata dari berbagai usia . Hanya saja, untuk konsumen kalangan muda lebih cenderung selektif mengenai desain dan harga daripada orang tua. Helm-helm yang diminati kalangan muda mempunyai desain yang cukup atraktif dan gaul serta harganya pun biasanya diatas Rp100.000,- per unitnya.

Sedangkan untuk konsumen kalangan orang tua cukup dengan kualitas standar dan harga terjangkau. Sebagian konsumen Anton 90% berdomisili di DIY, baik warga menetap atau sementara. Pada umumnya, kualitas helm standar sesuai dengan merek dan jenisnya. Setiap pedagang bisa menjual helm yang sama dengan helm milik pedagang lainnya sehingga tingkat persaingan kualitas hampir tidak ada. Untuk mengatasi hal itu, Anton menerapkan strategi dengan menyediakan  item produk selengkap mungkin sehingga calon pembeli mempunyai banyak pilihan dan Anton berani dalam mematok harga lebih murah untuk bersaing asalkan modalnya dapat berputar cepat. Harga helm yang dipatok antara Rp30.000 – Rp 400.000 per unitnya.

Saat ini, untuk pemasaran, Anton dan para pedagang helm di Kotabaru pada umumnya tidak melakukan promosi khusus untuk memasarkam helmnya. Menurutnya, Kotabaru merupakan "daerah basah", sudah menjadi ikon tempat penjualan helm di Jogja. Selama pelayanan ke konsumen bagus, konsumen dengan sendirinya akan memporomosikan tempat tersebut kepada orang –orang yang mereka kenal, sistem promosi dari mulut ke mulut atau gethok tular. Di sepanjang jalan Abu Bakar Ali Kotabaru terdapat 9 pedagang helm dan tidak semuanya mulai usaha ini dari awal, tetapi hanya sebagai pengikut dari pedagang yang sudah ada sebelumnya. Satu demi satu akan menghilang sesuai dengan seleksi alam.

Pada proses pemasaran, kendala yang sering dan rutin dihadapi adalah kemudahan dalam memperoleh barang pada saat permintaan tinggi, terutama menjelang lebaran. Pada saat lebaran sangat sulit mendapatkan barang. Permasalahan timbul karena permintaan terjadi secara serentak seluruh Indonesia sehingga produsen kewalahan dalam memenuhi permintaan dari agen atau pedagang eceran.

Dengan kondisi yang seperti itu, maka produsen memprioritaskan untuk memenuhi permintaan kota-kota besar terlebih dahulu seperti Jakarta dan Surabaya. Setelah permintaan kedua kota tersebut terpenuhi, baru distribusi dialihkan ke Jogja. Sedangkan untuk waktu-waktu normal selain menjelang lebaran, untuk memperoleh barang cukup mudah, terlebih lagi sudah banyak agen-agen helm di Jogja.

Keuangan

Pada awal memulai usaha penjualan helm, 7 tahun yang lalu, Anton mendapat pinjaman modal dari bapaknya sebesar Rp15juta. Dari sejumlah uang tersebut, Rp 4juta digunakan untuk sarana berdagang seperti rak, terpal, rangka tenda dan peralatan lainnya. Sisanya, Rp11juta untuk membeli helm yang jumlahnya tidak begitu banyak, yang penting cukup kelihatan kalau ada usaha penjualan helm.

Dalam penjualan, rata-rata omset per hari mencapai Rp3juta yang diperoleh 70% dari penjualan helm dan sisanya, 25%-30% dari servis dan penjualan pernik-pernilk perlengkapan berkendara lainnya.

Dari omset tersebut, justru margin dari penjualan helm tidak lebih dari 10% sedangkan margin dari servis helm dan penjualan perlengkapan berkendara lainnya bisa mencapai margin 50%. Memang, biasanya masing-masing pedagang mempunyai produk-produk  helm unggulan dimana penjual lain tidak memiliki atau sulit mendapatkan.

Dari item-item unggulan inilah keuntungan maksimal dari penjualan helm bisa diperoleh. Anton sendiri keberatan untuk menyebutkan jenis dan margin dari penjualan item tersebut. Biaya operasional tidak terlalu banyak, bagian terbesar adalah untuk memberi upah kepada 6 orang karyawannya.